Aftershock IT Solutions : Computers IT Help Web Design Technical Support



	TELEPHONE SUPPORT Our Telephone support provides your team with help whenever and wherever they need it. Let Aftershock worry about your IT issues so that you and your staff can concentrate on their jobs. The support we offer is always comprehensible enabling us to solve most computer problems instantly and easily. Aftershock's staff are always ready to take your calls and emails. They will advise you in an efficient but comprehensible manner. We are a friendly team who understand how frustrating systems can be if they are causing you a problem and we are always patient and sympathetic to our clients. Your problem is our problem and we will do what ever it takes to make sure your problem's fixed. You only have to relax while we deal with any other suppliers, manufacturers or service providers. Over a whopping 92% of all our support incidents are resolved by telephone and/or remote support. REMOTE SUPPORT By fitting a small piece of software into your system staff at Aftershock are able to share your screen with you. This means from our computers in our office we can see exactly what is on your monitor and control your computer. This amazing piece of software means we have control of your screen and can fix your problem immediately. All you have do to is concentrate on other work while we solve your problem. ONSITE RESPONSE When all else fails Aftershock will make sure that a qualified engineer is at your premises as promptly as you need them. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently. Use our onsite response for support issues; network administration, minor projects, installation and configuration. Our onsite engineers are of course highly qualified and extremely experienced in trouble shooting. They will also be fully informed about your network and have access to all the necessary information, meaning you have the best engineer for your system. REMOTE MONITORING If you regard your server as critical to your business then you need remote monitoring. Remote monitoring until recently is a luxury only the largest corporations had access to. Now Aftershock is able to bring remote monitoring to small and medium sized businesses. By remote monitoring your critical devices and software is linked to our network operations centre. A predictive analysis tool sends performance data to us constantly, so that as soon as there is a problem we are alerted immediately so that we can respond immediately. SCHEDULED VISITS Because prevention is better then cure. Although we now have the technology to look after your system from our office, there are still vital maintenance tasks that should be carried out regularly. By sending an engineer to your location on a regular basis we can make sure your system is running perfectly, to prevent you from having to spend money on an expensive call out. How often Aftershock visits your company is up to you. LAN AUDITS Are you happy that your system is meeting your business needs adequately? If the answer's 'Yes' ask yourself if you're certain of all the facts. At Aftershock we offer an initial LAN audit. This comprehensive audit is the perfect way to gather all the information required to enable us to offer you the best recommendations and options for the future of your I.T. systems. The audit gives Aftershock the opportunity to fully familiarise ourselves with your I.T. systems so we can identify exactly the areas that need improving. PC MAINTENANCE & OPTIMISATION Contact us to arrange a FREE on site analysis. One of our friendly engineers will come out to assess your site and provided you with a FIXED cost complete maintenance agreement at a time interval suitable to your needs and budget. Keep your computer desktops operating at their peak performance all the time and to the benefit of your employees efficiency due to reliable computers. Our computer maintenance plans will give your business peace of mind knowing that it will not break down suddenly as an experienced engineer has checked it and applied any necessary patches. Our computer maintenance plans comprise of: Anti virus software checkups Disk space utilisation Defragmentation of hard drives Troubleshoot hardware and software issues Temporary internet files purging Installed software checkups Check log files Install necessary updates and service packs and more. RESPECT FOR YOUR BUSINESS When at your place of work our staff are always courteous and well informed. All of Aftershock's team members respect your business needs, ensuring you're fully satisfied is always our priority. NETWORKING Many SME’s (small and medium businesses) lack internal networking expertise due to the financial burden of having a full time IT professional employed. We specialise in providing SME’s with on-demand specialist network expertise that usually corporate businesses enjoy. Our highly skilled engineers do not only resolve day to day issues but also look at the overall business processes and are able to suggest better practises and infrastructure solutions. Whenever a higher level of consultation is required a senior consultant would also get involved ensuring that advice of the highest level is proposed to you the customer. Our network services include: NETWORK DESIGN Rest assured that you are in the hands of a specialist in the field. Some network design aspects include: Designing infrastructure models Mapping out data flows through the business Designing security models Mapping out potential network growth Planning of integration of legacy systems Installation of brand new networks Current network redesign and assessment Subnet and network segmentation Disaster Recovery Planning and Implementation DMZ planning and implementation NETWORK UPGRADE After a careful network analysis our experienced team can identify any potential bottlenecks in your network and propose a carefully laid out upgrade. Some aspects of network upgrading include: Upgrading network backbones from 100Mb to 1Gb Subnet expansion and analysis WAN bandwidth upgrades ISP changeover management Migration from pop3 to centralised email system Server room enhancements Data centre upgrades and maintenance NETWORK INSTALL Aftershock is able to coordinate and implement a complete network with the latest and the most stable packages available using both open and closed source systems. Some network installation examples include: Installation of brand new networks and network redesign Installation of wired and wireless networks Coordination of office IT infrastructure relocation Server room setup and maintenance NETWORK SUPPORT We can cover all of your network support requirements, end to end. Our popular network support plans can be conducted onsite and remotely depending on your network support requirements. Examples include: Desktop and server troubleshooting Router and other WAN device troubleshooting Firewall maintenance and security updates SPAM and AV appliance checking and updates NETWORK MAINTENANCE Keep your network operating smoothly and troublefree by having a network maintenace plan carried out by an experienced engineer. Our network maintenance plans are intended at eliminating slow networks which in the long run cost your business money by not performing or breaking down at critical times. Do not wait until your network breaks down to get an expert's help. Our network maintenance plans comprise of: Checking switches; Checking hubs; Checking routers ; Checking print servers; Checking printers; Checking firewall rules; Checking firewall logs; Checking UPS's and more; and Updating firewall operating systems. VIRTUAL PRIVATE NETWORKS (VPN’s) We are able to deliver both open source and hardware based virtual private networks. We can implement a solution for your business that can accommodate mobile users as well as setting up interstate and/or international office secure connections. WIRELESS NETWORKS With wireless networks becoming more widely accepted we can assist in the implementation and securing your wireless network by: Reviewing your current WiFi network structure Assess your wireless security network model Assess possible network intrusion threats SERVER MAINTENANCE Need Server Maintenance? Without compromise, servers are the heart beat of every network. Our server maintenance plans are designed to keep your server/s updated and always working to produce the expected performance for your network users. Our server maintenance plans comprise of: Checking server log files Applying necessary service packs and updates Checking hard disk space Checking core file and folder permission Checking complete security Checking application functionality Checking redundancy Recommending necessary software and hardware upgrades Check backups and more.